Business todaycustomer services March 24, 2011

Sales calls make me CRAZY!

Just wanted to express how I feel when a sales call comes in that goes like this.

“Hi Mr. Fanning I got your name from one of your Windermere Owners. They said you would be the person to talk to about my company XYZ. Have you heard of us? Well  if you haven’t let me catch you up to speed on what we do and how we are going to turn your company around!” Then they begin to talk so fast i can’t get a word in edgewise.

Here is some advice if you want to make a call that will have some impact.

Know a little bit about the person your calling. It isn’t very hard to dig that type of info up.

Know something about the company your calling on. Maybe even have a little understanding about the company  structure.

How do you know I need what you are trying to sell when you don’t even know who I am, what I do, or what my company does?

I can’t tell you how often these types of calls come in and the only thing that they are effective for is to get your name on my “forward to voicemail list”

Ok stepping off my soapbox now.