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Business today At the end of the day it’s about customer service. First a THANKYOU then a SORRY, then a GIFT. Wow! Ok so I wasn’t expecting this but hey Starbucks has a very happy customer that felt the need to blog about this. ME! So a few weeks ago I was getting my coffee at my local Starbucks. The person helping me wasn’t doing a good […]
Business today At the end of the day it's about customer service. First a THANKYOU then a SORRY, then a GIFT. Wow! Ok so I wasn’t expecting this but hey Starbucks has a very happy customer that felt the need to blog about this. ME! So a few weeks ago I was getting my coffee at my local Starbucks. The person helping me wasn’t doing a good […]
customer services Making your home shine. So I’m going to be a seller in about a week. Prior to getting my house listed my Listing agent and I talked about what we should do so that my  home looks it’s best when it goes on the market. 1. Pricing it correctly. This is always a tough one. As the seller we always think […]
Business today Sales calls make me CRAZY! Just wanted to express how I feel when a sales call comes in that goes like this. “Hi Mr. Fanning I got your name from one of your Windermere Owners. They said you would be the person to talk to about my company XYZ. Have you heard of us? Well  if you haven’t let me […]
Business today How being on the Web is drastically changing! Graph Sources: Cisco estimates based on CAIDA publications, Andrew Odlyzko “You wake up and check your email on your bedside iPad — that’s one app. During breakfast you browse Facebook, Twitter, and The New York Times — three more apps. On the way to the office, you listen to a podcast on your smartphone. Another app. At […]
customer services How are you leaving your mark? I recently read a  post by Seth Godin called: Soles: where he said this. “There’s a sign on most squash courts encouraging players to wear only sneakers with non-marking soles. I’m not sure there’s such a thing. If you’re going to do anything worthy, you’re going to leave a mark.” I really liked this article […]
Business today The great Realtors put their knowledge out into the transparent world! I get asked the questions all the time from Realtors , why would I want to blog? This isn’t always an easy questions to answer not because I don’t have the answer but because many times my answer isn’t what the Realtor wants to hear. I just read a great article from Brian Boero with 1000watt on […]
customer services Digital Interaction gets results. So this is a good example of how sometimes sending an e-mail does help. Today I received a notice on my American Express account that my payment was late. Normally I’m not a late pay guy and with this particular card I’ve have never had a problem. I have had this card for over 10 […]
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customer services What do you know about your customers? Think about this for a min “Today, if you go to an important meeting and you haven’t bothered to Google the person and their company, it’s practically an offense. Your about to spend an hour together and you couldn’t be bothered to look them up? It’s expected, no longer amazing.” With the Internet being what […]
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